FAQ

SHIPPING INFORMATION

WHAT SHIPPING METHODS ARE AVAILABLE?

We do not charge for UK shipping, but will send your sparkling Cheshire Jewels via a safe and secure method courtesy of the Royal Mail.

 

DO YOU SHIP INTERNATIONALLY?

We ship to all corners of the world!

Typically, for all European orders we ship via UPS Ground.

For all orders to the USA we ship via FedEX.

If you don’t see a shipping rate to your location, just let us know and we will happily provide this for you.

 

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Most orders are processed and shipped with 24 hours of receipt of order. UK customers can expect delivery within 2 days.

Europe in less than a week and for orders to the US please expect your order in around a week post shipment.

 

WHAT SHIPPING METHODS ARE AVAILABLE?

We only trust our Jewellery with the main shipping agents: Royal Mail, FedEx. UPS and TNT.

 

PAYMENT INFORMATION

WHICH PAYMENT METHODS ARE ACCEPTED?

We accept payment via PayPal, Credit and Debit cards. All payments will be in UK pounds.

 

IS BUYING ONLINE SAFE?

We use SSL site encryption to ensure your transaction is safe. Plus, we don’t store your card details on the site and don’t share your details.

 

ORDERS AND RETURNS

HOW DO I PLACE AN ORDER?

To order online proceed to our on-line store or feel free to call us with your order details.

 

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, don’t worry! Anyone can place an order with Cheshire Jewels!

 

WHO DO I CONTACT IF I HAVE ANY QUERIES?

If you have any pre-sales or post-sales questions please contact our Customer Service number on +44 (0) 7963 938942 and we will happily assist you with any enquiries.

 

HOW CAN I CANCEL OR CHANGE MY ORDER?

Please contact our Customer Service number to make any amendments to your order: +44 (0) 7963 938942 or you can email us: [email protected]

 

HOW DO I TRACK MY ORDER?

You can track your order via the customer tracking portal, using your order number and email address.

 

HOW CAN I RETURN A PRODUCT?

All of our products come with a 14 day return or exchange policy.

Please see the small print on the Returns page.

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